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Best Value Guarantee makes paying the
lowest price possible.

 
Best Value Guarantee

Pay the lowest price on covered items.

The Best Value Guarantee ensures you pay the lowest price available on items purchased with your U.S. Bank Cash 365 American Express® Card.

How it works:

If within 30 days you see a print ad for a lower-priced item identical to the one you purchased with your Cash 365 Card, you are entitled to a refund of the price difference. 1

How to file a request:

  • Call 855.327.1424 to initiate a request for a refund.1

The creditor and issuer of your credit card is U.S. Bank National Association, pursuant to a license from American Express. American Express is a federally registered service mark of American Express. 

©2019 U.S. Bank

More about the Best Value Guarantee.

Program Description.
Best Value Guarantee ensures that you pay the lowest price available on covered items purchased entirely with your eligible U.S. Bank Cash 365 American Express Card.

Simply use the Card as you normally would, wherever U.S. Bank Cash 365 American Express Cards are welcome. If within 30 days you see advertised in print an identical item to the one you purchased with the U.S. Bank Cash 365 American Express Card (i.e., newspaper, magazine, periodical, journal, or store flyer) at a lower price than you originally paid; call 855.327.1424 to initiate a request for a refund.

How to File a Best Value Guarantee Request.
Simply call 855.327.1424 to initiate a request for a refund. You will then be asked to send the dated advertisement, the store receipt and your record of charge to us within 90 days of your purchase. Price comparisons found on the lnternet do not qualify under this program. We will gladly honor your request for a refund on a savings of $10 or more.

Once your request is approved, we’ll reimburse the price difference to you up to $250 per item excluding taxes, shipping, and handling and limited to one refund request per item purchased.

Limitations.
Submission of a claim does not relieve you of your responsibility to settle your U.S. Bank Cash 365 American Express Card account in accordance with your agreement with U.S. Bank.

Purchases must be made in the United States and charged in full on your U.S. Bank Cash 365 American Express Card. A refund will not be paid if, on the date of your request, or on the date of would-be payment, any amount on your U.S. Bank American Express Card account is past due for one or more billing cycle(s) or your U.S. Bank Cash 365 American Express Card account is cancelled. Refunds are limited to ($250 per item and) $1,000 annually per Card Account.

An identical item is defined as an item that is exactly equal and alike in every way. This includes, but is not limited to, the brand name, model number, materials, workmanship and any associated warranty with that item. Any items that are purchased from a store that already has an established lowest price guarantee program will not be covered under Best Value Guarantee. Store advertisements which reference a discount on all items or types of items do not qualify. For example: An advertisement stating “All store merchandise is 40% off’ is not eligible under this program. ltems which are sold as an inclusive special offer, such as but not limited to, a ‘kit’, ‘package deal’ or ‘bundled item’ are not eligible. For example: An advertisement which offers a camcorder with a free tripod and carrying case is not eligible under this program. Rebate and coupon offers are not eligible. ltems which have been returned to the merchant are not eligible for coverage. lnternet price comparisons refer to any and all electronic communications whose source includes, but is not limited to: websites, electronic mail, promotional facsimiles, or other distribution networks. This program does not apply to any advertisements dated before your purchase or more than 30 days after your purchase. You are entitled to one refund request per item during this timeframe.

Items not covered are: animals and living plants; one-of-a kind items (including antiques, artwork and furs); limited quantity items; items that the advertisement states can be purchased with cash only; demonstration items; going-out-of-business sales items; “discontinued” items; consumable or perishable items with limited life spans (such as, but not limited to perfume, light bulbs, non-rechargeable batteries); jewelry (including, but not limited to loose gems, precious stones, metals, and pearls); watches; services and additional costs (such as installation charges, warranties, shipping, taxes, or car rentals); rare and precious coins; stamps; used; rebuilt and refurbished items; cellular phones; pagers; tickets of any kind; travelers cheques; motorized vehicles (such as cars, trucks, motorcycles, boats, or airplanes) and their parts; land and buildings; negotiable instruments (such as promissory notes); cash and its equivalent.


1 Purchases must be made in the United States and charged in full on your U.S. Bank Cash 365 American Express Card. Refunds are limited to up to $250 per item and $1,000 annually per Card Account. Excludes taxes, shipping and handling. Limit one refund request per item purchased. Price comparisons found on the Internet do not qualify. Other terms, conditions and exclusions apply. Please refer to your Cardmember Guide to Benefits that was mailed with your U.S. Bank Cash 365 American Express Card for more details.
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