Lost or Stolen Credit Cards and Check Cards

Here’s what to do when your card is lost or stolen.

  • Call U.S. Bank Customer Service immediately - available 24 hours a day.

Personal Credit Cards: 800-285-8585
Personal Check Cards: 800-872-2657

Business Credit Cards: 866-485-4545
Business Check Cards: 800-673-3555

We accept relay calls.

  • Review the Checklist for Card Number or Expiration Date Changes.
  • Monitor your account for any unauthorized transactions and notify us immediately if any look suspicious.
    • Remember: U.S. Bank provides Zero Fraud Liability1, which protects you from unauthorized use of your card. Contact us promptly to file a claim, or if you have any questions.
  • Monitor your credit report for unusual activity. Free copies of your credit report can be accessed at annualcreditreport.com.
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Online Account Access

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Related Links and Services

Personal Cards
Know Your Credit Card
Credit Cards
Check Card
Customer Service

Business Cards
Know Your Credit Card
Credit Cards
Charge Card
Check Card 
Customer Service

© 2015  U.S. Bank National Association. All rights reserved.


1 U.S. Bank provides zero fraud liability for unauthorized transactions.   Zero fraud liability does not apply to certain commercial card transactions made with a business check card. Cardholder must notify U.S. Bank promptly of any unauthorized use. Certain conditions and limitations may apply.
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